Worldwide RAVAS service network

RAVAS Customer Service Support

We take great pride in our exceptional RAVAS customer service support. Our team of mobile weighing experts is knowledgeable in the logistics & material handling industries and requires a brief explanation of your needs to assist you in the right direction.

Please contact one of the RAVAS customer service support points to request a service call, RMA, calibration report certificate, OIML validation, or register for a maintenance contract. In case you wish to order parts, please click the button below to go to the download section.

RAVAS has made it easier than ever to find the parts you need. Our user-friendly interface has product descriptions, images, and uses for every spare part we offer. Log in to browse our parts catalog. We have the spare parts you require for all mobile weighing applications.

Downloads

Allround technical support

RAVAS service products

RAVAS offers several service products to support your operations. From service calls, RMA, calibration certificate, or OIML validation to preventive maintenance contract or service level agreement.

Calibration

Here's how to request a calibration report or OIML certification, available in-house or at the RAVAS factory. Meet our calibration experts.

Service request or RMA

Click here to request service support, learn more about the RMA guidelines to return goods, or find out more about the warranty procedure.

Maintenance contract

Ensure your mobile weighing systems to be maintained correctly and frequently. Ask for the possible maintenance contracts RAVAS offers.

Our technical support team is available to you when you need them. As leaders in mobile weighing solutions, our service network is here to assist you. Contact us today to speak to our experts.

Scale service support for all OEM brands

OEM brands

Find the answer to your question

FAQ

Here's a top-3 of the most frequently asked questions. If the answer to your question is not on this list, please fill in the contact form to consult our service specialists.

Where can I find technical specifications and/or manuals?

Technical specifications and manuals can be downloaded from the download portal.

How do I order spare parts?

Send an e-mail to spare-parts@ravas.com with the serial number of the related mobile weighing system, the article number and a description of the part.
You can find the available spare parts lists in the downloads section on the website.

How do I return goods?

In case you wish to return goods, please check the procedure for service requests and RMA's here.

Technical experts