Frequently Asked Questions
On this page, you will find answers to frequently asked questions about RAVAS products, service, spare parts, software integrations, certifications and bespoke solutions.
What is RAVAS’ QHSE vision?
We strive to consistently perform above and beyond industry standards. We see ISO certification as the foundation rather than the end goal, aiming to deliver more than the baseline expected within our industry. RAVAS aspires to be a leader in quality, standards, and environmental management, with continuous learning and innovation at the core of everything we do.
How does RAVAS ensure quality and compliance throughout the entire product lifecycle?
Quality and compliance are embedded from the very beginning through our NPI (New Product Introduction) process. We integrate quality, safety, environmental considerations, and compliance into every phase of the product lifecycle. During product development, we proactively consider requirements such as EMC, RED, and machinery directives, ensuring our products are designed with long-term sustainability and future compliance in mind.
What role does Quality & Compliance play within RAVAS?
The Quality & Compliance department is integrated throughout the organization and is built around three key pillars:
- Quality Control (QC): Inspects incoming goods and identifies deviations such as damage or defective displays, helping us maintain the highest product quality.
- Quality Assurance (QA): Manages the quality management system, optimizes procedures, and ensures compliance with legislation and stakeholder requirements.
- Compliance: Ensures our products meet applicable laws and regulations, including REACH and RoHS (restrictions on hazardous substances), while proactively preparing for future requirements such as the Cyber Resilience Act and NIS2.
How does RAVAS ensure consistent quality in production and delivery?
Quality is a shared responsibility across all levels of the organization, including management. We apply the four-eyes principle to every product and perform regular sampling inspections. Continuous improvement is a key focus: we analyze the entire process, including packaging, and constantly challenge ourselves by asking how every aspect can be improved even further.
How are suppliers evaluated on quality?
New suppliers
- Before entering into a partnership, we use a dedicated supplier assessment checklist.
- We review quality certifications and evaluate suppliers on ESG criteria (Environmental, Social & Governance) and inclusivity standards, including adherence to our Code of Conduct.
Existing suppliers
- We conduct annual evaluations to assess on-time delivery performance, the number of non-conformities, and how effectively issues are resolved.
How does RAVAS use feedback for continuous improvement?
Feedback, both product-related and internal, is carefully documented, evaluated, and followed up. We share feedback monthly with all product-related teams and perform quarterly trend analyses of incidents. Every incident is reviewed to identify root causes, drive structural improvements, and ensure ongoing product quality and safety.
What does ‘certified weighing’ (Legal-for-Trade) mean?
This means that customers are permitted to issue invoices based on the weight recorded by our systems. This is governed by global guidelines such as OIML, with NTEP being the US equivalent. We work with two main standards: R76 for non-automatic weighing instruments and R51 (MID 31/32) for automatic weighing instruments.
Do RAVAS systems comply with standards such as OIML, MID or NTEP?
Yes, we offer systems that comply with these standards. Which standard applies depends on the specific weighing system and its application. With every purchase, you will receive a Declaration of Conformity detailing the relevant current standards and specifications.
How is RAVAS monitored through audits and inspections?
RAVAS Europe B.V. is accredited by the NMi (Netherlands Metrology Institute), which monitors our inspectors and our quality management system. In addition, we carry out an internal audit programme across various departments to test procedures and remain innovative by seeking an ‘outside perspective’. We also carry out supplier audits and learn from customer audits.
Categories
We strive to consistently perform above and beyond industry standards. We see ISO certification as the foundation rather than the end goal, aiming to deliver more than the baseline expected within our industry. RAVAS aspires to be a leader in quality, standards, and environmental management, with continuous learning and innovation at the core of everything we do.
How does RAVAS ensure quality and compliance throughout the entire product lifecycle?
Quality and compliance are embedded from the very beginning through our NPI (New Product Introduction) process. We integrate quality, safety, environmental considerations, and compliance into every phase of the product lifecycle. During product development, we proactively consider requirements such as EMC, RED, and machinery directives, ensuring our products are designed with long-term sustainability and future compliance in mind.
What role does Quality & Compliance play within RAVAS?
The Quality & Compliance department is integrated throughout the organization and is built around three key pillars:
- Quality Control (QC): Inspects incoming goods and identifies deviations such as damage or defective displays, helping us maintain the highest product quality.
- Quality Assurance (QA): Manages the quality management system, optimizes procedures, and ensures compliance with legislation and stakeholder requirements.
- Compliance: Ensures our products meet applicable laws and regulations, including REACH and RoHS (restrictions on hazardous substances), while proactively preparing for future requirements such as the Cyber Resilience Act and NIS2.
How does RAVAS ensure consistent quality in production and delivery?
Quality is a shared responsibility across all levels of the organization, including management. We apply the four-eyes principle to every product and perform regular sampling inspections. Continuous improvement is a key focus: we analyze the entire process, including packaging, and constantly challenge ourselves by asking how every aspect can be improved even further.
How are suppliers evaluated on quality?
New suppliers
- Before entering into a partnership, we use a dedicated supplier assessment checklist.
- We review quality certifications and evaluate suppliers on ESG criteria (Environmental, Social & Governance) and inclusivity standards, including adherence to our Code of Conduct.
Existing suppliers
- We conduct annual evaluations to assess on-time delivery performance, the number of non-conformities, and how effectively issues are resolved.
How does RAVAS use feedback for continuous improvement?
Feedback, both product-related and internal, is carefully documented, evaluated, and followed up. We share feedback monthly with all product-related teams and perform quarterly trend analyses of incidents. Every incident is reviewed to identify root causes, drive structural improvements, and ensure ongoing product quality and safety.