Frequently Asked Questions

We take our responsibility for the environment extremely seriously. Our building is designed to be green and gas-free, including:

·         Generating our own electricity through solar panels.

·         A heat pump and geothermal well for efficient climate control.

·         An efficient building management system and motion sensors to prevent unnecessary heating, cooling or electricity consumption.

·         Our own recycling station where we separate waste into more than 10 streams.

·         Natural elements such as a garden with fruit trees and an insect hotel.

We continuously look for optimization in our logistics, such as more compact shipping and combining transport to reduce packaging materials and emissions. We are also investigating the switch from diesel to electric driving.

Safety is our number one priority; every meeting therefore starts with the topic of safety. We offer various ergonomic solutions and actively encourage employees to stay alert and report and resolve unsafe situations immediately.

This means that customers are permitted to issue invoices based on the weight recorded by our systems. This is governed by global guidelines such as OIML, with NTEP being the US equivalent. We work with two main standards: R76 for non-automatic weighing instruments and R51 (MID 31/32) for automatic weighing instruments.

 Yes, we offer systems that comply with these standards. Which standard applies depends on the specific weighing system and its application. With every purchase, you will receive a Declaration of Conformity detailing the relevant current standards and specifications.

RAVAS Europe B.V. is accredited by the NMi (Netherlands Metrology Institute), which monitors our inspectors and our quality management system. In addition, we carry out an internal audit programme across various departments to test procedures and remain innovative by seeking an ‘outside perspective’. We also carry out supplier audits and learn from customer audits.

You can request a quotation via the quotation form on the website. You can also contact Sales Office by email or phone, or directly contact your regular contact person at RAVAS.

A quotation is valid for three months, with a final validity date up to and including December 31 of the current year.

How do I place an order after receiving a quotation? After receiving the quotation by email, you can place the order by replying to that email. You can also place an order via a quotation request on the website.

You can add or remove options as long as the order has not yet been shipped. This does not apply to ETOs (engineering-to-order solutions) or specials.

Yes, after placing your order you will always receive an order confirmation. The expected delivery time is communicated directly in this confirmation. Would you like to know the current delivery time for a specific product in advance? Please contact RAVAS.

·         VAT: This depends on the country and the agreements made.

·         Transport costs: These differ per system and per country when shipment is arranged by RAVAS. Always request a quotation for the correct pricing information.

Yes, several surcharges may apply:

·         We charge standard packaging costs, depending on the ordered weighing system.

·         For orders with a value below €1,000, we apply an MOQ surcharge of €50.

·         Due to the current geopolitical circumstances, temporary surcharges apply: a fuel surcharge of 10% on transport costs and a sea freight surcharge.

Payment is made by invoice via bank transfer. The payment term is 30 days after the invoice date, in accordance with our general terms and conditions.

The goods are always securely packaged by RAVAS and we deliver internationally.

A number of standard products are available directly from stock and can be shipped within one week after receipt of the purchase order (PO).

Sales Office is available Monday to Friday from 08:30 to 17:00. You can reach us via the contact form, by email or by phone.

·         Your order and customer details can be found on your invoice and order confirmation.

·         Invoices are sent digitally by email as standard.

·         You can request a copy of an invoice or quotation by contacting [email protected], [email protected] or [email protected].

Simply send an email to Sales Office with the correct and updated company or invoicing details.

We are happy to support you in choosing the right product. Contact us via the contact form or through your regular contact person, and we will think along with you about the best solution.

Certainly. For specific requirements, RAVAS can offer a customized ETO or special solution. Please contact us to discuss the possibilities.

For technical assessment of custom work, we refer to the ETO process under Engineering.

Technical specifications are available at all times via our download portal. Would you like to request a demo or test? Please contact RAVAS directly.

How do I know which product best suits my situation? We are happy to support you in choosing the right product. Contact us via the contact form or through your regular contact person, and we will think along with you about the best solution.

Certainly. For specific requirements, RAVAS can offer a customized ETO or special solution. Please contact us to discuss the possibilities.

For technical assessment of custom work, we refer to the ETO process under Engineering.

Technical specifications are available at all times via our download portal. Would you like to request a demo or test? Please contact RAVAS directly.

Please contact us via the contact form or through your current contact person (a specific landing page for this is currently also under development).

Yes, all our available marketing materials can easily be found in the download portal. For any additional support, you can always contact RAVAS.

A RAVAS weighing system consists of the following three main components:

·         Sensors: Depending on the specific application, we use load cells or hydraulic pressure sensors.

·         Electronics / Translation unit: This unit converts the signal from the sensors into a digital signal and immediately converts it into kilograms or pounds.

·         Indicator / Display: This screen shows the weight to the operator and also forms the interface to software or external systems.

Yes, RAVAS supplies basic systems as well as extensive configurations that are fully modularly expandable. The solutions are highly scalable and suitable for small to very large logistics operations. With software extensions, weighing data can be managed centrally, even across multiple locations and workplaces. We therefore always advise customers to think ahead when purchasing, so the system can grow with logistics volumes.

RAVAS systems are developed in accordance with applicable laws and regulations and relevant industrial standards. Which certification or standard applies depends on the specific weighing system and application. Upon delivery, you receive an up-to-date Declaration of Conformity; additional product-specific certifications are available on request.

All systems are extensively tested with our internal test equipment before they are released to the market. We simulate heavy environmental conditions, including strong vibrations, large temperature fluctuations and humid industrial environments.

RAVAS deliberately chooses to keep weighing data with the customer. The data is processed locally, on-premise or within the customer’s own IT environment and is not sent to an external cloud by default. The customer remains the owner and administrator of the data. The exact setup, including storage, transfer and any encryption, is aligned with the customer’s IT architecture and complies with applicable GDPR guidelines. This topic relates to search terms such as weighing data security, data storage, GDPR, on-premise and RAVAS software.

Yes, with server and software solutions, we can assign specific roles and set different user levels. This allows weighings, counts or pickings to be directly linked to a specific operator or employee.

Updates are communicated in good time via the website or the RAVAS newsletter. In many cases, software and firmware updates can be performed remotely. If the system architecture or safety requirements do not allow this, a RAVAS service engineer provides on-site support. Our development and quality processes integrate current cyber legislation, such as the Cyber Resilience Act (CRA), and fixed ISO certifications.

RAVAS is completely brand-independent. With more than 30 years of experience, our systems are compatible with virtually all common brands and types of forklift trucks on the market. In addition, our new generation, such as the REDBOX series, supports multiple vehicle interfaces, including CANbus.

No, automation has no negative impact on accuracy, provided the system is correctly configured and applied.

·         AWI (Automatic Weighing Instrument): This system can independently determine whether a weighing is correct and store the weight directly, without operator interaction. This can be done both statically and in an automated flow.

·         WIM (Weigh-In-Motion): This is a dynamic extension of AWI. The weight is determined while the vehicle is in motion. WIM always requires an underlying AWI solution.

RAVAS offers standard software solutions and can realize connections with existing IT landscapes through integration partners or project-based support. Depending on the application, weighing data can be shared in real time with systems such as ERP, WMS or other business software. A RESTful API connection is also possible, for which an additional software package may be required. Relevant keywords for this topic include software integration, ERP connection, WMS connection, API connection and real-time weighing data.

For customer-specific requirements, RAVAS first identifies the technical wishes and conditions. We then assess feasibility and determine whether a project-based ETO solution is possible. This may also relate to specific reports, data flows or other customized components that match the customer’s application.

Would you like to request a custom solution? Please contact Sales Office, so we can jointly assess the commercial and technical possibilities.

With a large in-house engineering department in the Netherlands (“Dutch Innovation”), we proactively follow market needs and developments. Our latest hardware and software support modern technologies, allowing us to grow along with the industry.

The service department remains closely involved after delivery. There are always short lines of communication between the service department, engineering and the customer to guarantee ongoing optimization and further development. We are locally represented in 8 European countries and the US, which means the solution can also be used and supported excellently worldwide.

Each product is provided with a convenient QR code that gives you direct access to the most up-to-date technical documentation for that specific product on the downloadportal.

This differs per type of weighing system and the specific application:

·         Some systems can be unpacked and used immediately after delivery (“plug & play”).

·         Other systems require specific assembly and/or calibration by an engineer.

·         Please note for hydraulic systems: because these connect the weighing system to the oil pressure, they first require a hydraulic modification to the forklift truck by an authorized forklift dealer before installation by us.

On average, a system can be operational within approximately one week and an appointment can usually also be scheduled within that timeframe. You can easily schedule an appointment by completing the service form.

This depends on the purpose for which you use the system and the country you are in:

·         Internal use: Calibration is not legally mandatory, but we strongly recommend it to guarantee reliable weighing.

·         Commercial purposes (Legal for Trade): Do you use the weight for invoicing? Then reverification is mandatory.

There are various forms of calibration, such as ISO calibration or reverification, and legislation varies by country. Are you unsure? View the explanation on our service page or contact us directly.

Want to know more about certified weighing? Also see the FAQ questions about Legal-for-Trade, OIML, MID and NTEP under Quality, Facility & Compliance.

We recommend having your weighing system professionally maintained at least once a year. However, the ideal frequency depends on usage intensity and environmental conditions, for example whether the truck drives outside in the rain or in a dusty or dirty environment. For intensive use or when managing multiple weighing systems, we recommend a customized service contract.

Our service department can be reached via the service form or by telephone using the service number listed on the website. Depending on the availability of our specialists, we provide support in Dutch, English, German and French.

Contact our service department via the service form. To help you as quickly as possible, we would like to receive the system serial number, the exact error message on the display, a clear description of the fault and preferably one or more photos or videos of the situation directly in your email.

RAVAS is active worldwide. Through our website, you can easily find an authorized dealer or service point in your region. We offer various service contracts, which are always fully tailored to your business processes. For advice or a proposal, please contact us via the service form.

No, we currently do not offer training for end users or operators. We only provide introduction and product training for importers, dealers and specialized technicians. For specific operating questions, you can always consult the documentation or contact the service department.

Look at the indicator, the display of the weighing system. A silver-colored sticker is attached to it showing your specific RAVAS serial number. Always include this serial number when you contact us about service, support or spare parts.

That depends on which part is defective. RAVAS is the manufacturer of the weighing system, but not of the forklift truck or chassis. Electronic parts, such as indicators, load cells and specific cabling, can usually be supplied directly by us. We cannot always provide mechanical truck parts. Send your request, always including the serial number, to [email protected] to check the possibilities.

·         Delivery time: Parts that are in stock are shipped within two working days. For production parts or non-stock items, the delivery time depends on availability and capacity.

·         Shipping costs: Yes, we always pass on shipping costs. These are clearly stated on the quotation. It is also possible to collect your order free of charge in Zaltbommel.

For current availability or a quotation for RAVAS spare parts, you can email [email protected].

·         Business customers: RAVAS supplies B2B only, meaning only to companies and explicitly not to private individuals.

·         Minimum order value: Our minimum order value is €70. Are you ordering for a lower amount? Then we are obliged to charge a surcharge of €30.

·         Standard batteries: 3-month warranty.

·         Lithium-ion batteries: 6-month warranty.

·         All other spare parts: 1-year warranty.

For the safety and proper functioning of the system, we advise against carrying out repairs yourself without advice. Always request a quotation and technical advice first via [email protected]. This helps prevent the system from being repaired incorrectly or needing to be reset or recalibrated after the repair.